Patience:
1. the ability to stay calm and accept a delay or sth annoying without complaining.
2. the ability to spend a lot of time doing sth difficult that needs a lot of attention and effort.
Erratic:
adj. not happening at regular times; not following any plan or regular pattern; that you cannot rely on. SYN. Unpredictable.
Service Facsimile:
Service: Providing sth
Facsimile: an exact copy of sth, -mental image-
An explanation of self-condition and also a fixed method to solve things.
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